Frequently Asked Questions

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Do I need to make an appointment to be seen at the Health & Wellness Center?

Yes, the Health & Wellness Center is an appointment-based office. Please find out more about how to make an appointment here

Do I pay for services at the Health & Wellness Center?

The Health & Wellness Center does not charge a fee for most office visits and services. However, there are some office visits and services that do have an associated charge. Please see our schedule of fees here.

For these services, we accept payment by check, cash, Gold Plus, or can bill the student's bursar account. We can provide a receipt to students to submit to their health insurance plan for reimbursement. The Health & Wellness Center does not bill insurance directly. 


Do I see a medical professional when I visit the Health & Wellness Center?

Yes. Our clinical staff includes Registered Nurses, Certified Registered Nurse Practitioners, and Physicians who are all licensed to practice in the Commonwealth of Pennsylvania. We also have a Certified Medical Assistant on our staff who works with our team.

How is care provided at the Health & Wellness Center is closed?

A member of our clinical staff is on-call and available by phone when the Health & Wellness Center is closed. Students may call our main number, 610-758-3870, after hours and be connected to our answering service by following the appropriate prompts. Please provide your full name, phone number where you can be reached, and a brief description of the reason for your call. Our answering service will alert our clinician-on-call who will return your call. 


If you are having a medical emergency and are on Lehigh's campus, please call 610-758-4200. If you are having a medical emergency and are off Lehigh's campus, please call 911.


Please see our home page for a list of local urgent care centers and emergency rooms.

How are prescription medications obtained?

The Health & Wellness Center stocks routine antibiotics and a limited range of prescription medications. Medications that are not available in the Health & Wellness Center require a prescription and may be filled at a local pharmacy. There are several pharmacies to choose from that are within walking distance to campus:


  • CVS: 305 W. 4th Street Bethlehem, PA 18015 | 610-691-4085
  • Rite Aid: 104 E. 3rd Street Bethlehem, PA 18015 | 610-867-3981
  • Family Prescription Center: 439 Wyandotte Street Bethlehem, PA 18015 | 610-866-0709
Does the Health & Wellness Center administer allergy injections?

No. For the 2021-2022 school year the Health & Wellness Center will not be providing allergy injection services due to increased precautions to mitigate the risk of COVID-19 transmission. If you are in need of these services, please email the Health & Wellness Center at or call 610-758-3870 and we will be happy to provide you with a list of allergists in the area that can assist you. 

May parents call the Health & Wellness Center?

Treatment and health related care that students receive in the Health and Wellness Center is confidential.  Except for in the case of a serious health emergency, students are responsible for communicating with their parents or guardians regarding a health issue if they should choose to do so.  Parents contacting the Health and Wellness Center with questions regarding student’s health, treatment provided or bills received will be referred back to the student.  Students can contact the HWC by phone or through the confidential health portal with any questions that they may have.

Can alumni receive a copy of their immunization and/or health records?

The Health & Wellness Center retains student health records for 7 years following the last date of service or 7 years from the date of graduation or withdrawal, whichever is longer. Please contact us via email at or via phone at 610-758-3870 to request a copy of of your medical records. Please allow up to ten business days for your request to be processed.

Does Lehigh University have emergency medical services?

Yes, Lehigh University has an EMS team made up of student, faculty, and staff volunteers who respond to medical emergencies on our campus. In the case of an on-campus medical emergency, please call 610-758-4200. The LUEMS does not provide transport, if emergency transport is indicated the Bethlehem EMS will be called. You can find out more about LUEMS here.

Does the Health & Wellness Center provide medical excuses?

The Health & Wellness Center does not distribute medical excuses. If you need to miss a class or a day of classes due to illness, athletic competition, personal issue, or other appropriate reason, it is extremely important that you contact your instructor as soon as possible. The Office of Academic Support Services suggests that you contact your instructor by email before you miss the class. A Report of Student Absence form is available online here. Once you receive confirmation back for the absence it is the STUDENTS’ responsibility to provide the absence note to your instructor. 


Students missing 3+ days of classes need to submit the online form as soon as possible. Good communication is key. Please keep your instructor and the Dean of Students office informed of any extenuating circumstances. For the complete Attendance and Make-up Exam policy plus additional academic policies and standards, please refer to the “Rules and Procedures.”